Important information related to the corona pandemic
Cancellation of domestic travel
European Travel Insurance does not cover cancellations of domestic travel as a result of the authorities' measures to limit unnecessary travel in Norway. Contact the airline or tour operator for any rebooking of the trip. When you travel domestically, the travel insurance applies as normal.
The travel insurance does not cover loss of vouchers or trips that are canceled as a result of bankruptcy. If you have paid for the trip with a debit or credit card, you can complain to the bank or credit card company to get your money back.
Travel advice from the Ministry of Foreign Affairs
The Ministry of Foreign Affairs (MFA) advises against traveling to the rest of the world until 15 January 2021, with the exception of countries in the EEA / Schengen which are marked yellow on FHI's map. The map will be updated when the Ministry of Foreign Affairs announces which countries they advise against traveling to and which do not. If you are traveling, it is important to follow which countries / areas are marked yellow or red. The colors are decisive for whether the travel insurance is valid, and whether the travel insurance covers cancellation of travel there.
See map on FHI's website
Where and when is the travel insurance valid?
- You can buy travel and travel with valid travel insurance to Nordic areas and EEA / Schengen countries that are marked yellow on FHI's map.
- Other countries in the world are red and the global travel council is currently valid until 15 January 2021.
- The travel insurance is valid if departure is at a time when the country / area is yellow. If an area / country is marked yellow on departure from the residential address, but changes to red on the trip, the insurance applies to the trip, without exception and including corona-related incidents.
- The travel insurance does not apply to trips that are started when the area is red. The insurance also does not apply if the area changes to yellow when you are on the trip, if the area was red when the trip began.
- If the area you have purchased travel to changes from yellow to red before the time of departure, the travel insurance covers cancellation of the trip.
- The travel insurance does not cover cancellation of trips to yellow countries where you must be quarantined on arrival due to the infection situation in Norway.
- The travel insurance does not cover cancellations of trips that are booked or paid for when the area is red. This applies even if the area you want to travel to has lifted the ban on entry.
- There must be an evacuation advice from the Ministry of Foreign Affairs for the travel insurance to cover evacuation from an area that goes from yellow to red while you are staying there.
- It is the Ministry of Foreign Affairs' travel advice and whether areas are red or yellow, which is the basis for whether the travel insurance covers cancellation, not the government's recommendation that Norwegian citizens should avoid unnecessary travel abroad.
- Everyone who travels abroad must familiarize themselves with Norwegian and other countries' rules for travel and infection control.
Note that the travel insurance is only valid for the number of travel days for which you have purchased travel insurance. It is not possible to extend the number of travel days on a commenced journey.
Especially for business trips
Once the insurance is taken out by the company, we cover the company's employees on necessary business trips to all countries, and it is up to the company itself to assess what is necessary. Employees who travel on necessary business trips will be covered by the insurance terms in the usual way - also for expenses for necessary medical treatment that arise on the business trip, including any COVID-19.
If the insurance also covers holiday and leisure travel, private travel to «red countries» will not be covered. Private trips to countries that are yellow on the departure date are covered in the usual way, even if the country turns red while you are out. But then the traveler must count on the quarantine when returning to Norway, and bear the disadvantages and costs of this.
When does the travel insurance still apply?
Based on the authorities' exceptions, the travel insurance will still apply to the following trips:
- Pure transport journey from yellow to yellow area, but where travel through red area is strictly necessary. For example, a stopover at an airport in a red country is ok and the travel insurance is valid. The transit in the red area must be without accommodation and in accordance with Norwegian and local authorities' guidelines.
- Travel where the Norwegian authorities have decided exceptions to the quarantine when you return to Norway (for example, a day trip to a holiday home in Sweden to perform strictly necessary maintenance and inspection).
These rules apply to cancellations as a result of the Ministry of Foreign Affairs' travel advice
- For travel purchased to a yellow / green area 15 July or later (15 June for the Nordic countries): If the area turns red and it is not recommended to travel 14 days or less before departure, we reimburse the expenses that the airline or tour operator is not obliged to reimburse according to current rules. This also applies to travel with partial payment, but it presupposes that the first payment was made while the country / area was yellow / green. If the country / area changes from yellow to red, and the subsequent partial payment is due when it is red, the travel insurance also covers this partial payment if the trip is not completed as a result of travel advice 14 days or less before departure.
- For trips purchased before 14 March: You can cancel the trip regardless of when the trip will take place, as long as it is not recommended to travel. If the area should turn yellow, and the Ministry of Foreign Affairs no longer advises against traveling, you must cancel within seven days of the council having ceased. For areas that first turn yellow and then red again, the rules above apply and we cover cancellations made 14 days or less before departure.
Other useful information
- If you need help from the Norwegian authorities and you are in another country, you should contact the nearest Norwegian foreign service mission. If you are far away from such a station, contact the Ministry of Foreign Affairs (UD) on telephone +47 23 95 00 00 or by e-mail UDops@mfa.no
- If you need emergency medical assistance abroad, you can call our emergency number: + 47 21 49 50 00
- In collaboration with the Ministry of Foreign Affairs, we recommend all Norwegians abroad to register on the authorities' website www.reiseregistrering.no Remember also that you must delete the travel registration when you return home, so that the authorities have an overview at all times.
- All Norwegians who are / are traveling abroad are encouraged to stay up to date on the Ministry of Foreign Affairs' travel advice
Find more information in the links below, and report your case on our website instead of calling.
Cancellation of travel
Here you will find everything about deadlines for cancellation, what the travel insurance covers and how to report the case to us.
Evacuation from abroad
Here you will find everything about evacuation from abroad, what the travel insurance covers and how to report the case to us.