Reporting claims

Report your claim or seek compensation

Here you can find our online services you can use if your travel is affected by the Corona pandemic.

A huge number of our customers are affected by the corona pandemic, and we have thousands of inquiries, especially related to cancellation of scheduled trips and evacuation home. We handle all issues as soon as we can, but it may take several weeks for an answer.

Help us by report your claim or seek compensation online, by being patient and by calling us only when absolutely necessary.

Immediate assistance will always be open 24/7 and prioritized, just as before, on +47 21 49 50 00.

Important to know: If you go abroad on March 14 or later, travel insurance does not apply!